Hey Angel,

Thanks for the comment. I am glad you are enjoying the wheel. Welcome to a larger world 🙂

Happy Racing,
James

Hey Doug,

I am sorry to hear you had a bad experience with the wheel and that I wasn’t able to provide you any assistance. Best of luck with your wheel situation and I hope you find a resolution.

-James

Hey to anyone about to buy this wheel with the VG wheel servo. They are junk and you’ll be really disappointed when it breaks down on you. And Thrustmaster wants you to jump through hoops to honor there warranty. Total waste of money. Oh and another thing. James your a good talker but not any help at all.

Hey Doug,

Yeah that sounds kinda crazy and not what you wanna hear when you are a frustrated customer. Do you even still have the original receipt? Where did you buy it from? The reason I ask is that if you bought it online maybe you could look at your purchase history or if you used a credit card look at your transaction history. I know what there asking for is a pain in the ass, however it is not uncommon for companies to do this, I have dealt with this before with another company.

What I imagine they will do is give your video to a technician and let him determine if he can diagnose the behavior of your wheel. That will determine if they will send you a new wheel, ask for your wheel back to try and fix it, or provide you a solution that would allow you to fix it yourself (like sending you special firmware to reset the wheel).

I know getting that info together is a pain, but I would just hate to see you lose your money. Even if you dont wanna keep after its fixed, you could still sell it on ebay.

On my end I am gonna copy and paste your comment in an email to my contact at Thrustmaster and see if they can give me any more insight. Don’t hold your breathe on a response though they don’t often communicate with me regarding customer issues, but nonetheless I will reach out.

-James

Hello James, I was using the wheel with nascar heat evolution for maybe a half hour when I Lost all force feedback. So I shut of my xbox one console unplug wheel and quit for the day. Next day I hook wheel back up to console and it wouldn’t power on the xbox from wheel. I turn on xbox by hand with wheel still plugged in and the wheel never calibrated it just vibrated. So I use the function buttons on wheel to try and access game with no response. I have since download all firmware to servo and all the wheel does when powered on is slam wheel back and forth continuously. That happens whether it’s plugged in console or pc. So I’ve been in contact with thrustmaster about the issue wheel was still within warranty. They want me to send them a picture copy of invoice,pic of serial # on bottom of servo a video of confirmation of firmware download and video of what the wheel is doing, and of course address, phone # etc. Then they will evaluate what is going on with servo. I say just ship me a box I’ll send it u fix it and get me my shit back the way I bought it. I probably only used wheel little like 20 times from May till August.

Hey Doug,

Sorry to hear about your experience. What were the issues you had with the servo base and what kind of information was Thrustmaster requesting from you in order to fulfill the warranty?

-James

Hey Marton,

Sorry to hear that your TX had some issues. Did you contact Thrustmaster about the issues? Also what firmware version do you have. In the latest firmware update 49.b9) they changed some options for the fan. You can see some firmware info here.

This is from the FAQ on the Thrustmaster page:
This is what the faq says

Note regarding cooling fan operation and motor cooling

• The wheel’s cooling system is composed of a heat sink and a fan.
• A thermostat monitors the wheel’s internal temperature.
• When you are using the wheel in a game: – The cooling fan starts up when the wheel has reached a certain temperature. (= after a few minutes of gameplay, depending on the strength of the Force Feedback effects used)
– The power of the Force Feedback effects automatically decreases as soon as the wheel reaches a much higher temperature level (to protect the motor). The power of these effects automatically increases as soon as the temperature slightly decreases.
• When you’re done playing: due to the motor’s thermal inertia, the cooling fan continues to operate until the temperature drops below the fan’s startup level. Your wheel has been designed in this way in order to facilitate cooling, and to protect the motor. (= this may take from 5 to 45 minutes, depending on the temperature reached while using the wheel in a game)

Note: The USB ports on the Xbox One are always On (even when the console is Off). When the console is Off (the LED on the console and on the wheel is Off), the wheel is in standby mode, and not completely Off. You may hear a very small noise coming from the wheel because the wheel is still powered by the console’s USB port. The wheel’s fan does not turn Off if it was On before the console turned off (the wheel is always powered by the console’s USB port, and the wheel’s temperature sensor that manages the fan is inactive). Unplug the USB connector from the wheel. The small noise will completely disappear, and the fan will turn off.

Hope that info helps,
James